Last month we received a letter from a teacher in the Topeka, KS area. She was working with her students to get ready for a concert they were putting on and the week before, noticed her digital piano stopped playing. After a few phone calls and speaking with our technician, this is what she had to say:

Dear Dan,

I just wanted to let you know how pleased I was with the customer service you and your people provided for me on my digital piano problem. You were prompt in getting back with me (and even apologized that it might be too early in the morning, which it was not!), courteous, knowledgeable, helpful, and I just can't express how appreciative I was in regards to yoru amazing customer service. Your copmany not only met, but exceeded my expectations.

After receiving a call and email from you, a very nice lady at Mid-America who gave me the Digital Tech's phone number, and my lengthy phone conversation with him (he was so very, very patient with my lack of quality phone service, and trying to figure out how to get the top off my piano), I have ended my day as a highly satisfied customer.

I felt like a valued customer, they were polite, patient, knowledgeable, and exteremly helpful. I was able to repair it myself for under $10, wtih the replacement of two fuses.

I hope you are able to pass on the compliment! This kind of quality customer service will not only encourage me to be loyal to this company when I am in the market for my next Kawai Digital, but I will pass this experience on to students, friends, and family who may also be in the marked for a piano!

I cannot thank you enough!

We would like to thank Renita for giving us the opportunity to assist her and for the kind words she expressed. Our goal is to give our customers the best customer experience we can, whether that means at the time of purchase, or several years later when a question or issue arises.

Thank you again Renita for being one of our customers.

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